Return Policy
All products sold and shipped, excluding all custom tarps or product(s), from Lincoln Marine may be returned within 30 days of receipt. All products returned must be in original packaging, including all items originally packaged with the product (documentation, user’s manual, accessories, etc.). All products are subject to a 20% restocking fee. After 30 days, all purchases are final.
Warranty Claim Policy
Lincoln Marine warrants each product to be free from defects in material and workmanship for a period of time. During this period, if a customer is unable to resolve a product problem and Lincoln Marine determines the product to be defective, a Return Goods Authorization (RGA) will be issued. Following receipt of an RGA number, the customer may be asked to return the product to Lincoln Marine, freight prepaid. This warranty is voided if the customer uses the product in an unauthorized or improper way, or in an environment for which it was not designed. This warranty is applicable to the first purchaser only.
Lincoln Marine Warranty Categories
| Category | Product Description | Warranty Coverage |
|---|---|---|
| EZ Cover System | Materials & Workmanship | Parts & Labor |
| EZ Cover System | Motor & Drive | Two Years from Date of Purchase |
| EZ Cover System | Track System | Five Years from Date of Purchase |
| EZ Cover System | Tarp/Cover | Five Years on Material, One Year on Construction |
| Dock Accessories | Material & Workmanship | Accessory Parts Only |
| Dock Accessories | EZ Step/EZ Dive/Safety Loader/Dock Bench | Five Years from Date of Purchase, One Year Powder Coating |
| Dock Accessories | Sun Shade | 90 Days on Shade, One Year on Mechanism from Date of Purchase |
| Dock Accessories | Dock Rollers | Three Year from Date of Purchase |
| Dock Accessories | Dog Ramp | 180 Days |
Original Receipt
Serial Numbers
Photos of Defect
To file a claim or if you have questions concerning the warranty, contact Lincoln Marine.
Lincoln Marine
579 State Hwy Y
Eldon, MO 65026
(P) 573.745.0154
athompson@thunderstonemfg.com
Lincoln Marine reserves the right to deny any returned item(s)
Please have the following items ready prior to submitting a warranty claim – original receipt, serial number(s) (if applicable), and photos of defective product.